Privacy Policy
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1. Who we are
Elev8ed Integrated Marketing Pty Ltd trading as Elev8ed Integrated Marketing, ABN 88 688 629 496, ACN 688 629 496, operates the website at https://elev8edmarketing.com.au/ and provides digital marketing, modern search visibility, conversion rate optimisation, performance advertising, analytics, automation, website optimisation and related services for Australian businesses.
This Privacy Policy explains how we collect, hold, use and disclose personal information. It is designed for an Australian digital marketing agency website and should be read together with our Cookie and Tracking Technologies Policy and our Electronic Marketing and Communications Policy.
Contact: info@elev8edmarketing.com.au
Location: Brisbane, Australia
2. Scope
This policy applies to personal information we handle through our website, contact forms, booking forms, email, phone, discovery calls, audits, proposals, marketing activity, client onboarding, project delivery and business operations.
If we process personal information on behalf of a client, for example customer lists, analytics data, CRM records, advertising audiences, lead data or email marketing data, we generally do so as a service provider under the relevant client agreement or project instructions. The client remains responsible for ensuring it has the right consents, notices and permissions to provide that information to us and to use it for marketing or analytics purposes.
3. Personal information we may collect
We may collect and hold:
- name, role, company name, ABN, business address and contact details;
- email address, phone number, website URL, social media handles and business profile information;
- enquiry details, consultation details, service interests, marketing goals, challenges, budget indicators and project requirements;
- information included in messages, forms, uploads, calls, meeting notes, proposals and project documentation;
- billing, payment status and account administration information, but not full payment card details unless handled through a third party payment provider;
- website and device information, including IP address, browser type, device type, location indicators, pages viewed, session activity, referral source and campaign attribution;
- advertising, analytics and remarketing information, including cookie IDs, pixel events, UTM data, ad interactions, landing page activity and conversion events;
- email engagement information, such as opens, clicks and unsubscribe activity;
- publicly available information about a business where relevant to an audit, strategy, proposal, competitor review, search visibility review or campaign;
- supplier, contractor and job applicant information where relevant to our business operations.
We do not actively seek sensitive information, such as health, biometric, political, religious or union information. If sensitive information is provided to us without request, we will handle it only where permitted by law or take reasonable steps to delete or de-identify it if it is not required.
4. How we collect personal information
We may collect personal information:
- directly from you when you submit a form, book a call, email us, call us, meet with us, request an audit, engage us or respond to our communications;
- automatically through website analytics, cookies, tags, pixels, server logs and similar technologies;
- through third party platforms used for advertising, analytics, CRM, email marketing, automation, booking, reporting and project delivery;
- from clients where we provide services involving client systems, customer databases, lead forms, advertising accounts, analytics accounts, email lists, CRM platforms or website data;
- from publicly available business sources, search engines, social media, directories, review platforms and AI search or visibility tools;
- from contractors, suppliers, partners and referral sources.
5. Why we collect, use and disclose personal information
We may use and disclose personal information to:
- respond to enquiries and provide information about our services;
- provide audits, consultations, proposals, recommendations and strategy documents;
- deliver digital marketing, SEO, AEO, GEO, AI visibility, CRO, advertising, analytics, website, automation, email and related services;
- set up, manage, optimise and report on campaigns, accounts, tags, pixels, conversion tracking, dashboards and marketing systems;
- communicate with clients, prospects, suppliers and contractors;
- send marketing communications where permitted by law and manage consent and unsubscribe preferences;
- improve our website, services, reporting, client experience and internal processes;
- detect, prevent and investigate fraud, security issues, misuse, technical problems and unlawful activity;
- manage billing, accounting, administration, insurance, compliance and legal obligations;
- assess applications from contractors, suppliers or potential team members;
- enforce agreements and protect our rights, property and reputation.
6. Cookies, tracking pixels and analytics
Our website may use cookies, tags, tracking pixels, analytics tools, advertising technologies and similar technologies. These technologies may collect information about your device, browser, activity, referral source and interactions with our website or marketing content.
We may use these technologies for website performance, analytics, remarketing, conversion tracking, ad personalisation, attribution, fraud prevention and improving our services. Some third party providers may combine information collected from our website with information they hold from other sites or platforms. More detail is provided in our Cookie and Tracking Technologies Policy.
7. Direct marketing
We may send marketing communications by email, SMS, phone, social media, remarketing or other channels where permitted by law. You can opt out of electronic marketing at any time by using the unsubscribe link or instructions in the message, replying with your request where applicable, or contacting info@elev8edmarketing.com.au.
We do not use address harvesting software and we do not knowingly use harvested address lists. We expect clients and partners who provide marketing lists to confirm that appropriate consent and permissions have been obtained.
8. Disclosure to third parties
We may disclose personal information to:
- employees, contractors, consultants and service providers who help operate our business;
- technology providers, including website hosting, CRM, email, automation, advertising, analytics, tag management, reporting, booking, collaboration, project management, cloud storage, security and payment providers;
- digital platforms, advertising networks and analytics providers, such as search, social media, marketplace, review and AI visibility platforms where relevant to the services;
- professional advisers, including accountants, lawyers, insurers and business advisers;
- clients, where information relates to services performed for that client;
- regulators, law enforcement, courts, dispute bodies or government agencies where required or permitted by law;
- potential purchasers or transferees if all or part of our business is sold, merged or restructured.
9. Overseas disclosure
Some of our technology providers, platforms, contractors or service providers may store, access or process personal information outside Australia. The countries may include the United States, New Zealand, the United Kingdom, countries in the European Union, Singapore, India, the Philippines and other locations where our service providers or their infrastructure are located.
Where the Privacy Act applies and we disclose personal information overseas, we will take reasonable steps required by law to ensure the overseas recipient handles personal information consistently with the Australian Privacy Principles, unless an exception applies.
10. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Measures may include access controls, secure cloud platforms, password management, multi factor authentication where available, staff and contractor confidentiality obligations, secure file sharing, account access reviews and incident response processes.
No method of transmission or storage is completely secure. If you believe information has been compromised, contact us promptly at info@elev8edmarketing.com.au.
11. Data retention
We retain personal information for as long as reasonably required for the purpose for which it was collected, for our business records, to deliver services, to manage disputes, to comply with legal obligations and to protect our legitimate business interests. Where information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to backup, legal and technical limitations.
12. Access and correction
You may request access to personal information we hold about you or ask us to correct it. Contact info@elev8edmarketing.com.au. We may need to verify your identity before responding. We may refuse access or correction where permitted by law, and if we do, we will explain the reason where reasonable.
13. Complaints
If you have a privacy concern or complaint, contact us at info@elev8edmarketing.com.au. Please include enough detail for us to assess and respond to the issue. We will aim to acknowledge your complaint within a reasonable time and work with you to resolve it.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
14. Notifiable data breaches
Where the Notifiable Data Breaches scheme applies, we will assess suspected eligible data breaches and notify affected individuals and the OAIC where required by law.
15. Automated decisions
As at the version date above, we do not arrange for a computer program to use personal information to make decisions that could reasonably be expected to significantly affect an individual’s rights or interests. If this changes, we will update this policy. Additional Australian Privacy Principle requirements relating to substantially automated decisions are scheduled to commence on 10 December 2026 for APP entities.
16. Children
Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children without appropriate consent.
17. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the version date shown above.
